Taking care of business

The Car Wash that never could

June 14, 2017

The other day I decided to get my car washed. My car is one year’s old and I remember when I purchased my vehicle that I was told that I would receive complimentary car washes with my purchase. So, my car hadn’t been washed in a while and the last time that it was serviced, the car wash machine was down. So, fast forward, me and my husband decided to get it washed. We drive up to the express service line and a lady greeted us asking us what we needed. I then shared with her that I would like my free car wash. She then asked several questions such as: was I getting my car washed today? Had I come before and the carwash was unavailable? I started feeling confused and overwhelmed because I had never experienced that before. By the time I finished answering one hundred questions (more like 10), I was honestly ready to leave and forget the car wash. She said that she was the manager (although her nametag said, car washer) and that she cannot give out free car washes to every single car that drives through there. I did share with her that when it was last served that we didn’t receive a wash. So, she said that she would go ahead and wash it.

So, me and my husband sat in the waiting room for 20 minutes that felt like eternity. We retrieved our keys from one of the other servicemen. As we are walking out to get my car, the original lady that gave me so much trouble shows up and decides to start over explaining that she thought that I had just came 2 weeks ago. Again, that was incorrect because I had been out of town for 3 consecutive weeks. She just continued to dig herself in a hole even further. I told her no and just left.

If I could give her and any other service provider advice, it would be to CHOOSE YOUR BATTLES WISELY. I really do not think the cost of soap and water is really going to break the bank at a dealership. Some things are truly not worth arguing over. That whole experience just made me not even want to go back to that dealership again. It really left a bad taste in my mouth. It’s unnecessary to play Inspector Gadget over a car wash with someone who purchased their car at your dealership. I could see if a customer was taking advantage of services by coming every week, but this was not the case.

Sometimes all it takes is one bad experience to set a customer off. I am willing to give them another chance, but that experience was poor and I hope that I don’t ever have to go through that again.